We don’t just get your medical practice more leads; we spend time training your reception staff to ensure their follow-up processes are Five Star, and get your prospective patients feeling both excited and at ease about their treatment.
In the medical industry, it’s normal practice for a prospect to enquire with more than one practice. Ensuring the experience they have with your reception staff is Five Star helps to make your practice stand out head and shoulders above any of your competitors, so that when they’re ready to move forward, you’re the clinic they call back.
Rather than replying to an inquiry by email, picking up the phone helps to make the patient feel valued and comfortable, and is proven to convert at a higher rate. In fact, one study showed telephone outreach out-converted emails significantly; 8.21% vs 0.03%. By implementing a process which is followed by all your reception staff, you can ensure no leads fall through the cracks, and every prospective patient will have received Five Star service from their very first interaction.
Your Five Star Clinics Account Manager will work closely with both you and your reception team to train them in best practice when phoning patients, helping them to convert your leads at a higher rate.
Make sure all your prospective patients are receiving Five Star service from their very first interaction with your team; become a Five Star Clinic today.
Dr. Steve Laverson
Our Five Star Specialist has invested significant time, energy and effort orienting and training our staff. As a result, we’re able to track our leads, follow up with regular communications, and turn prospects into successful sales at each individual’s own pace.
I like the way the lead management system is tailored to our business and potential customers. It will be a tremendous help for new sales leads that I have generated, and am currently working on. Thank you again for the time spent on-boarding me to the program.