We don’t just get your medical practice more leads; we spend time training your reception staff to ensure their follow-up processes are Five Star, and get your prospective patients feeling both excited and at ease about their treatment.


In the medical industry, it’s normal practice for a prospect to enquire with more than one practice. Ensuring the experience they have with your reception staff is Five Star helps to make your practice stand out head and shoulders above any of your competitors, so that when they’re ready to move forward, you’re the clinic they call back.

Rather than replying to an inquiry by email, picking up the phone helps to make the patient feel valued and comfortable, and is proven to convert at a higher rate. In fact, one study showed telephone outreach out-converted emails significantly; 8.21% vs 0.03%. By implementing a process which is followed by all your reception staff, you can ensure no leads fall through the cracks, and every prospective patient will have received Five Star service from their very first interaction.

Your Five Star Clinics Account Manager will work closely with both you and your reception team to train them in best practice when phoning patients, helping them to convert your leads at a higher rate.

Make sure all your prospective patients are receiving Five Star service from their very first interaction with your team; become a Five Star Clinic today.

In Partnership with The Medical Business Academy

Five Star Clinics is proud to be in close partnership with The Medical Business Academy who has over 30 years of collective customer service, practice management, sales and marketing experience in aesthetics and healthcare.

The Medical Business Academy, powered by MyFaceMyBody the internationally recognized global aesthetic awards program, was created by founder Stephen Handisides to enable practice owners to manage, measure and monitor staff performances, improve workflows and identify key areas of opportunity for growth within their business.

Through our comprehensive Mystery Shopping experiences, universal training platform and interactive E-Learning modules, business profit calculator, business workshops, business mentorship and internationally recognized Diamond Accreditation, we want to assist you in driving growth into your business allowing you to spend more time ‘on’ your business, rather than ‘in’ it.


Ensure your front desk team are trained for optimum patient conversion.

Dr. Steve Laverson

Our Five Star Specialist has invested significant time, energy and effort orienting and training our staff. As a result, we’re able to track our leads, follow up with regular communications, and turn prospects into successful sales at each individual’s own pace.

Ensure your front desk team are trained for optimum patient conversion.

Alan, Altaflo

I like the way the lead management system is tailored to our business and potential customers. It will be a tremendous help for new sales leads that I have generated, and am currently working on. Thank you again for the time spent on-boarding me to the program.